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Here you'll find frequently asked questions. Enter keywords related to your question below or browse our FAQs by category.

How do I pay for my shipment?

Richard Obousy -

Great! You've just booked your driver and paid the CitizenShipper booking fee. Now how do you get your driver paid?

First off, CitizenShipper does not mediate the transaction between you and the driver so you'll need to discuss payment with them either over the phone or through our internal messaging system. 

Drivers will often require full payment upon delivery, however some drivers will request up-front payment for some or sometimes all of the amount owed. 

If the driver does request any up-front payment we recommend the following:

i. Check that the driver has past feedback from satisfied customers. 

ii. Check the driver shows the 'background verified' logo on their profile. 

iii. Choose payment methods that can be disputed in case things do not go according to plan. Forms of payment that include dispute options include Paypal and credit card payments, which have safe-guards in place that allow you to dispute payments. Payments through methods like Moneygram or Western Union are irreversible and are not recommended

Payments can be made in cash, check, or if your driver has the ability to accept credit cards then  you can use your card. Some drivers can also accept Venmo and Apple Pay. 


If there is any problem at all with payment, shippers and drivers can contact CitizenShipper support at any time. Our support staff are here to assist you and can advise you on best practices when it comes to payments! 





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    Lisa Joyce Sonnier

    I need to pay 850 for life insurance for my pet being deliver to sulphur Louisiana from Houston my bank is closed what do I do

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