How do I pay for my shipment?

So you've received bids from a driver or two, and now you're wondering how payments are handled? That's great!

First off, CitizenShipper does not mediate the transaction between you and your driver. You'll discuss payment with them on your own terms, using our internal messaging system.

Drivers will often require payment on delivery by way of cash, check, or credit card; some may also accept other payment providers (see below). 

However, drivers occasionally request payment upfront, in whole or in part. This is typically done so they can cover their travel expenses, which can be substantial on longer routes.

If the driver does request an upfront payment, we recommend the following precautions:

• If you haven't already, check if the driver has good feedback from previous customers. 
• Choose a payment method that can be disputed, just in case things don't go according to plan. This includes PayPal, ApplePay, Square, Venmo, and credit card providers. These have safeguards in place that will allow you to dispute a payment. Avoid irreversible payment methods, such as direct money transfers via Western Union or Moneygram. 

In the unlikely event that there's any trouble with payment, shippers and drivers alike can contact us at [e-mail] at any time. Our support staff is there to assist you and advise you on best practices when it comes to payments! 

What to read next

For more advice on making the most of your CitizenShipper experience, see the articles about ensuring a smooth transaction (3-min read) and staying on the-platform (2-min read).

Also check out our blog for advice on choosing the right driver.