At CitizenShipper, our goal is to keep expenses affordable and shipping services accessible to all.
To start with, you can list your shipment completely free of charge - there's no listing fee to connect with drivers, receive their quotes, and negotiate the details.
Once you accept a quote from a driver, CitizenShipper adds a modest service fee on top of that. This fee scales with the driver's quote, as follows for non-pet transports:
|Driver Quote||Service Fee|
|Up to $50||$14.99|
|$51 to $106||$19.99|
|$107 to $160||$29.99|
|$161 to $213||$39.99|
|$214 to $267||$49.99|
|$268 to $320||$59.99|
|$321 to $374||$69.99|
|$375 to $427||$79.99|
|$428 to $481||$89.99|
|$482 to $540||$99.99|
|$541 to $603||$109.99|
|$604 to $666||$119.99|
|$667 - $728||$129.99|
|$729 - $791||$139.99|
|$792 - $854||$149.99|
|$855 - $916||$159.99|
|$917 - $979||$169.99|
|$980 - $1042||$179.99|
|$1043 - $1105||$189.99|
|$1106 or more||$199.99|
Note that boat transportation has a slightly modified fee structure with a cap at $499.99.
Note, for pet transportation, please see this table.
For vehicle transportation, please refer to this table.
For motorcycle transportation, please refer to this table.
Just remember, the fee does not come out of the driver's quote. It's a separate expense, calculated for you automatically as soon as you click "Book Driver”. You'll be able to review the breakdown of your expenses before making the final decision.
Let's say a driver quotes you $400 for the shipment. Looking at the table above, we see that this quote is in the $375-$427 price range, which means that the service fee is $79.99. So your total expense would be $479.99, our fee representing about 16.6% of that.
Here's a graph that illustrates this:
Your credit card would only be charged for $79.99 immediately.
You'd pay the remaining $400 as agreed upon with the driver (typically on delivery).
If you have any further questions or concerns about the CitizenShipper service fee, please don't hesitate to reach out to our customer support team!
What to read next
For a comprehensive overview of CitizenShipper policies, check out this section of our Help Center.