Welcome to the CitizenShipper Help Center!

Here you'll find frequently asked questions. Enter keywords related to your question below or browse our FAQs by category.

I want to make a bid but I need more information. What should I do?

Richard Obousy -

You can contact the shipper directly. On the shipment details page, scroll to the lower portion of the screen and look for "Ask a Question". 

 You can choose for the question to be listed publicly (on the shipment page itself) or privately between you and the customer. 

You can also navigate to "My Messages" in the top navigation bar to access customer responses and continue with the conversation. 

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