Safety is our highest priority at CitizenShipper. We are thoroughly invested in creating a safe community for you. Drivers must be CitizenShipper certified to bid on any shipments. We perform comprehensive background screenings, address and phone verifications, and require pictures of drivers and their vehicles. Drivers who join CitizenShipper are screened for a variety of criminal offenses and driving incidents.
We utilize a reputable leader in screening called Clear Star to perform our comprehensive background check. We assure drivers have:
• Zero felonies in the past five years.
• Zero felonies in the last ten years involving theft, or any violent crime.
• Zero DUI arrests within the last five years.
• No outstanding warrants for arrest.
When a new driver joins CitizenShipper, we request all the information required to perform a criminal background investigation. We don't actually perform the investigation until after the driver has won their first shipment.
Because we have a lot of drivers join the site, but only a fraction actually become active drivers, this help us keep our expenses down, as we grow our company.
When a driver wins their first shipment we submit the information to the company we work with (Clearstar) and we expect the results back in three business days or less.
In the past 12 months a very small fraction of background verifications have come back 'failed', so we are confident that the odds of the driver having a background check that would exclude them from using our site, are low.
To see our complete list of steps CitizenShipper takes to ensure top security for our community, see our Service and Safeguards page.