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What should I do if I have a payment dispute?

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On of the many security features CitizenShipper has implemented to create a secure and trustworthy community is our Online Dispute Resolution (ODR) service. Any person who is dissatisfied with their transaction for any reason can utilize the ODR service. 

If you are unhappy with your CitizenShipper transaction please contact our support team first at support@citizenshipper.com. We will do our best to come to a successful resolution. If, we are unable to resolve your issue, you can work with our Online Dispute Resolution process, which includes monitored discussion and mediation of differences through an online forum as a first measure. 

If you want to know more about the ODR process or have questions about how it works, please visit our Dispute Resolution section of the Help Center


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  • Avatar
    David Wills

    The dispute resolution process description is vague and non-committal on the part of Citizen Shipper. The <Dispute Resolution> link is not a live link.
    Put some commitment on the part of CS to resolving shipper/driver disputes. Check Amazon.com for examples.
    When you reference a document on your site, include a live link.

  • Avatar
    Richard Obousy

    This article has been updated and links to our Dispute Resolution service FAQ included.

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