Shipper Agreement and Terms of Use

 

Every day, millions of vehicles move around with empty trunks, empty back seats, and spare luggage space. Using the latest technology, CitizenShipper.com provides an opportunity to fill those empty spaces by connecting customers in need of reliable and affordable shipping services ("Shippers") to authorized independent transporters ("Drivers").

Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using the CitizenShipper Platform, you agree to comply with and be bound by these Terms.
Thank you for using CitizenShipper!

1. ACCEPTANCE OF TERMS

CitizenShipper.com provides a collection of online resources, including a load board, etc. (referred to hereafter as "the Service") subject to the following Agreement and Terms of Use ("Agreement"). By using the Service in any way, the user ("Shipper") agrees to comply with the Agreement. In addition, when using particular CitizenShipper.com services, Shipper agrees to abide by any applicable posted guidelines for all CitizenShipper.com services, which may change from time to time. Should Shipper object to any term or condition of the Agreement, any guidelines, or any subsequent modifications thereto or become dissatisfied with CitizenShipper.com in any way, Shipper's only recourse is to immediately discontinue use of CitizenShipper.com. CitizenShipper.com has the right, but is not obligated, to strictly enforce the Agreement through self-help, community moderation, active investigation, litigation, and prosecution.

2. ACCOUNT REGISTRATION AND CERTIFICATION

CitizenShipper.com requires Shipper to register with the Service by creating a username and password. Following successful username/password registration, and prior to being granted access to the Service, Shipper shall submit to a certification process in order to verify Shipper's identity.

This is obtained by completing our online registration form, which requests certain information and data (“Registration Data”) and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete and accurate.

CitizenShipper (referred to as “us” or “we”) provides the CitizenShipper.com site and various related services (together referred to as this “site”) subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us (or your company). In addition, when using particular services or materials on this site, users shall be subject to any posted guidelines or rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY COMPLETING THE REGISTRATION PROCESS AND/OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

3. CONTENT

Shipper understands that all postings (including, but not necessarily limited to, load information and/or information in the form of quotes or otherwise provided by carriers and/or transporters), messages, text, files, or other materials ("Content") posted on, transmitted through, or linked from the Service, are the sole responsibility of the person or entity from whom such Content originated. More specifically, Shipper is entirely responsible for each individual item ("Item") of Content that Shipper posts, emails, or otherwise makes available via the Service. Shipper understands that CitizenShipper.com does not control, and is not responsible for Content made available through the Service and that by using the Service, Shipper may be exposed to Content that is inaccurate, misleading, or otherwise objectionable. Furthermore, the CitizenShipper.com site and Content available through the Service may contain links to other websites, which are completely independent of CitizenShipper.com. CitizenShipper.com makes no representation or warranty as to the accuracy, completeness, or authenticity of the information contained in any such site. Shipper linking to any other websites is at Shipper's own risk. Shipper agrees that Shipper must evaluate, and bear all risks associated with the use of any Content, that Shipper may not rely on CitizenShipper.com in respect of said Content, and that under no circumstances will CitizenShipper.com be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Service. Shipper acknowledges that CitizenShipper.com does not pre-screen or approve Content or monitor the same, but that CitizenShipper.com shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available via the Service, for violating the letter or spirit of the Agreement or for any other reason.

4. LIMITATIONS ON SERVICE

Shipper acknowledges that CitizenShipper.com may establish limits concerning use of the Service, including the maximum number of days that Content will be retained by the Service, the maximum number of postings, or other Content that may be transmitted or stored by the Service, and the frequency with which Shipper may access the Service. Shipper agrees that CitizenShipper.com has no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the Service. Shipper acknowledges that CitizenShipper.com reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice and that CitizenShipper.com shall not be liable to Shipper or to any third party for any modification, suspension, or discontinuance of the Service.

5. ACCESS TO THE SERVICE

Upon creation of a valid username and password and strictly contingent upon successful certification, pursuant to Paragraph 2 of the Agreement, CitizenShipper.com grants Shipper a limited, revocable, nonexclusive license to access the Service for Shipper's own personal use. Use of the Service beyond the scope of authorized access granted to Shipper by CitizenShipper.com immediately terminates said permission or license.

6. TERMINATION OF SERVICE

Shipper agrees that CitizenShipper.com, in its sole discretion, has the right (but not the obligation) to delete or deactivate Shipper's account, block Shipper's email or IP address, or otherwise terminate Shipper's access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any Content within the Service, for any reason, including, without limitation, if CitizenShipper.com believes that Shipper has acted inconsistently with the letter or spirit of the Agreement. Further, Shipper agrees that CitizenShipper.com shall not be liable to Shipper or any third-party for any termination of Shipper's access to the Service. Further, Shipper agrees not to attempt to use the Service after said termination.

6.1 PET EUTHANASIA RESTRICTION POLICY

Shippers must take note that Drivers are hereby prohibited to accept a shipment that involves euthanasia, end of life services, or anything of the like of an animal. Driver and Shipper agree that they will not participate or agree to such transportation. Acceptance of such a job will result in immediate termination of the service for both the Shipper and Driver.

7. APPROPRIATE USE

By registering with CitizenShipper.com, Shipper represents, warrants, and covenants that (1) Shipper is at least 21 years of age; (2) Shipper is or represents a bona fide business entity or Shipper is an individual of which agrees to the terms of this agreement; (3) Shipper's access to the Service is for commercial purposes and is limited to taking commercial advantage of the Service or Shipper is an individual and uses service for certain items to be shipped of which are in compliance with the terms of service herein; (4) Shipper will not permit non-registered users to use the Service without the express permission of CitizenShipper.com; (5) Shipper will not disclose Shipper's CitizenShipper.com password or provide access to Shipper's CitizenShipper.com account to non-registered users without the express permission of CitizenShipper.com and (6) Shipper has provided an accurate description of all items posted on the Service. (7) Shipper will not disclose personal or identifying information or make contact with other persons outside of Citizenshipper.com unless expressly allowed by Citizenshipper.com, or after accepting/hiring by transportation provider through Citizenshipper.com. 

By violating these warranties, Shipper risks having Shipper's account terminated by CitizenShipper.com without warning, in addition to being subject to any other legal remedies that may be available under the Agreement, or that may be available under state and/or federal law. To the extent CitizenShipper.com may have to sue Shipper to enforce any part of the Agreement, or other federal and state law violations committed by Shipper while accessing or using the Service, Shipper expressly agrees to bear the costs of that enforcement, including without limitation, all related attorneys' fees.

8. DISCLAIMER OF WARRANTIES

CitizenShipper.com facilitates the movement of shipments by maintaining an online load-matching service for use by transporters and shippers, but CitizenShipper.com does not arrange for the movement of shipments. All such arrangements are made by the users of the Service, and any terms and conditions of such shipment movement are solely between the transporter and the shipper. CitizenShipper.com assumes no liability or responsibility for the labeling, handling, packaging, or preparation for transport of shipments posted with the Service and it makes no representations or warranties as to the transitworthiness of same or whether the same is, in fact, safe for handling or transport which remains the responsibility of the Shipper and/or the transporter or carrier as the case may be. No agency, partnership, joint venture, employee-employer, or franchisee-franchisor relationship is intended or created by Shipper's use of the Service or by the Agreement.

If you choose to use the CitizenShipper Platform you do so voluntarily and at your sole risk. CitizenShipper.com and its Collective Content is provided “as is”, without warranty of any kind, either express or implied.

The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.

Shipper's use of the Service is at Shipper's own risk. While CitizenShipper.com makes reasonable efforts to post accurate and timely information, CitizenShipper.com makes no representations or warranties of the accuracy of the Service's content and assumes no liability or responsibility for inaccuracies, errors, or omissions in such content.

Neither CitizenShipper.com nor any other party involved in the creation, distribution, or display of the Service is liable for any lost profits or any direct, indirect, punitive, incidental, special, or consequential damages that result from the use, or inability to use, the Service, even to the event of its own negligence. WITHOUT LIMITING THE FOREGOING, AND TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ALL CONTENT AND SERVICES PROVIDED TO SHIPPER THROUGH THE SERVICE ARE DELIVERED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

CitizenShipper.com does not warrant that the Service or its server(s) are free of viruses or other harmful components that may infect or damage Shipper's computer equipment or other property as a result of Shipper accessing, browsing, and/or using the Service, downloading information, or printing information through the Service.

CitizenShipper.com makes no representations or warranties as to the certification of and/or qualifications of a carrier or transporter either generally or with respect to any shipment posted on the Service. In this regard, the Shipper acknowledges that carriers or transporters are solely responsible for ensuring that they are and remain in full compliance as to any federal, state or provincial laws governing the handling and carriage of shipments including the exportation or importation of shipments to and from the United States and Canada as the case may be. Without restricting the generality of the foregoing, the Shipper accepts the risk of any delay or non-delivery of any shipment on account of (i) the non-compliance of any law or regulation by the carrier or transporter, (ii) any act or authority of any government or regulatory authority and/or (iii) the laws of any country having the effect of prohibiting or delaying the entry of a shipment for delivery to destination.

9. LIMITATIONS OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL CITIZENSHIPPER.COM BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF CITIZENSHIPPER.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY OF SHIPPER'S USE OF THE CITIZENSHIPPER.COM SITE OR THE SERVICE, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE CITIZENSHIPPER.COM SITE OR THE SERVICE, FROM INABILITY TO USE THE CITIZENSHIPPER.COM SITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE CITIZENSHIPPER.COM SITE OR THE SERVICE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE CITIZENSHIPPER.COM SITE OR THE SERVICE OR ANY LINKS ON THE CITIZENSHIPPER.COM SITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE CITIZENSHIPPER.COM SITE OR THE SERVICE OR ANY LINKS ON THE CITIZENSHIPPER.COM SITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to Shipper.

 

10. INDEMNITY

Shipper agrees to indemnify and hold CitizenShipper.com, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers, and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of Content Shipper submits, posts or makes available through the Service, Shipper's use of the Service, Shipper's violation of the Agreement, Shipper's breach of any of the representations and warranties herein, or Shipper's violation of any rights of another.

CitizenShipper reserves the right to recover damages that go beyond those provided for in the agreement and Terms of use; or receive other forms of equitable relief in lieu of, or in addition to, the liquidated damages.

11. INSURANCE [OPTIONAL]

Shipper may, at its option, and at its sole cost and expense, procure cargo insurance in such amounts as it deems appropriate. Shipper agrees to hold CitizenShipper.com harmless with respect to lost, damaged, or delayed shipment. CitizenShipper.com has no responsibility to procure any insurance covering loss, damage, or delay to Shipper's cargo.

12. VIOLATION OF TERMS AND LIQUIDATED DAMAGES

CitizenShipper.com's failure to act with respect to a breach by Shipper or others does not waive its right to act with respect to subsequent or similar breaches. CitizenShipper reserves the right to recover damages that go beyond those provided for in the agreement and Terms of use; or receive other forms of equitable relief in lieu of, or in addition to, the liquidated damages.

Shipper understands and agrees that, because damages are often difficult to quantify, if it becomes necessary for CitizenShipper.com to pursue legal action to enforce any part of the Agreement, Shipper will be liable to pay CitizenShipper.com the following amounts as liquidated damages, which Shipper accepts as reasonable estimates of CitizenShipper.com's damages for the specified breaches of the Agreement:

(a) If Shipper posts Content that (1) impersonates any person or entity; (2) falsely states or otherwise misrepresents Shipper's affiliation with a person or entity; or (3) that includes personal or identifying information about another person or entity without that person or entity's explicit consent, Shipper agrees to pay CitizenShipper.com one thousand dollars ($1,000) for each item of Content posted.

(b) If Shipper posts Content in violation of the Agreement, other than as described above, Shipper agrees to pay CitizenShipper.com one hundred dollars ($100) for each item of Content posted. In its sole discretion, CitizenShipper.com may elect to issue a warning before assessing damages.

Otherwise, Shipper agrees to pay CitizenShipper.com's actual damages, to the extent such actual damages can be reasonably calculated. Notwithstanding any other provision of the Agreement, CitizenShipper.com retains the right to seek the remedy of specific performance of any term contained in these Terms, or a preliminary or permanent injunction against the breach of any such term or in aid of the exercise of any power granted in the Agreement, or any combination thereof.

Shipper agrees that CitizenShipper.com's damages can be charged using any payment methods provided to CitizenShipper, at CitizenShipper.com's discretion. 

13. MODIFICATIONS TO THIS AGREEMENT

We reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use periodically and to be aware of any modifications. Your continued use of this site after such modifications will constitute your acknowledgment of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

Shipper must review this agreement on a regular basis to keep apprised of any changes. Shipper can find the most recent version of the Agreement at:

https://citizenshipper.zendesk.com/hc/en-us/articles/203066129-Shipper-Agreement-and-Terms-of-Use

14. CODE OF CONDUCT 

CitizenShipper is a platform that is welcoming to all genders, races, and persuasions and we are committed to creating an environment that is welcoming to all. If anyone using our site feels that they have been the recipient of harassment or discrimination, then please contact our customer support immediately. Shipper must submit a complaint in writing to CitizenShipper’s customer support. In Shipper’s complaint, Shipper should detail the specific events surrounding the violation of the code of conduct and produce any evidence in support thereof.

Our course of action is as follows:

i. Immediate suspension for 24 hours while our team investigates the issue

ii. If harassment/discrimination has occurred driver/customer is sent a written warning that this is inconsistent with our values. 

iii. If a second offense occurs, we lock the account for 7 days. 

iv. If a third offense occurs, we lock the account for 4 weeks. 

v. If a fourth offense occurs, we close the account and ban the driver for life. 

CitizenShipper reserves the right to ban or permanently suspend an account for any time for any reason pursuant to the Terms of Service herein.

15. CANCELLATION POLICY

After reserving a driver, the following are the cancellation fees due to the driver if shipments are canceled with less than 3 days to the pickup date. 

48-72 hours to pick-up: $50 cancellation fee owed to the driver

24-48 hours to pick-up: $100 cancellation fee owed to the driver

0-24 hours to pick-up: 50% of the agreed final fee

16. GENERAL INFORMATION

The Agreement constitutes the entire agreement between Shipper and CitizenShipper.com and governs Shipper's use of the Service, superseding any prior agreements between Shipper and CitizenShipper.com. The Agreement and the relationship between Shipper and CitizenShipper.com shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions. Shipper and CitizenShipper.com agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Arapahoe, Colorado. The failure of CitizenShipper.com to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. Shipper agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

17. SMS NOTIFICATIONS

1. By providing your phone number and giving your consent, you will be signing up for the SMS notifications. The CitizenShipper Notifications program will send notification messages to the users of our website based on their actions and statuses on our platform.

2. You can cancel the SMS service at any time. Just reply with "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. You can also opt out of the SMS messages by changing your account settings.

3. If you are experiencing issues with the SMS notifications you can reply with the keyword HELP for more assistance, or you can get help directly at [e-mail]. 

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages in varying frequency based on your activity on the CitizenShipper platform. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our CitizenShipper Privacy Policy.