Refund Policy

In some cases you may feel that you'd like to request a refund of the CitizenShipper Booking Fee in cases where the driver fails to make delivery as agreed. 

The CitizenShipper Booking Fee component can only be refunded under certain circumstances.

Examples of when you can claim a full refund on your CitizenShipper Booking Fee

• You select a driver and pay the booking fee, but they contact you later and are having engine trouble.
• You select a driver and pay the booking fee, but they have a family emergency and cannot pick your stuff up.
• You select a driver and pay a the booking fee, but the driver doesn't make any effort to contact you, and you cannot reach them.
• You select a driver and pay the booking fee, but they do not show up, and make no effort to contact you to reschedule. 

Examples of the CitizenShipper Booking Fee refund ineligibility when you cancel a shipment: 

• You select a driver and pay the booking fee, but change your mind the next day.
• You select a driver and pay the booking fee, but decide to move the item yourself.
• You select a driver and pay the booking fee, but then your friend offers to move the item for you.
• You select a driver and pay the booking fee, but your shipment is not as stated on the shipment listing, affecting the drivers ability to pickup or deliver as contracted. 
• You select a driver and pay the booking fee, but you do not provide the necessary or required information/documents for the delivery to take place. 
• You select a driver and pay the booking fee but then decide that you'd like to change the pickup or delivery dates that were agreed upon, however your driver cannot accommodate your modified schedule. 

If your shipment is not delivered for any reason, please contact [e-mail] to request a refund of the booking deposit. Please note: Upon receiving report of a cancelled contract/refund request, Citizenshipper will contact the other party and give opportunity for rebuttal/confirmation of cancellation. Any refunds will be processed after investigation of cancellation has been completed.