In some cases you may feel that you'd like to request a refund of the CitizenShipper Booking Fee in cases where the driver fails to make delivery as agreed.
The CitizenShipper Booking Fee component can only be refunded under certain circumstances.
Examples of when you can claim a full refund on your CitizenShipper Booking Fee
- You select a driver and pay the booking fee, but they contact you later and are having engine trouble.
- You select a driver and pay the booking fee, but they have a family emergency and cannot pick your stuff up.
- You select a driver and pay a the booking fee, but the driver doesn't make any effort to contact you, and you cannot reach them.
- You select a driver and pay the booking fee, but they do not show up, and make no effort to contact you to reschedule.
Examples of the CitizenShipper Booking Fee refund ineligibility when you cancel a shipment:
- You select a driver and pay the booking fee, but change your mind the next day.
- You select a driver and pay the booking fee, but decide to move the item yourself.
- You select a driver and pay the booking fee, but then your friend offers to move the item for you.
- You select a driver and pay the booking fee, but your shipment is not as stated on the shipment listing, affecting the drivers ability to pickup or deliver as contracted.
- You select a driver and pay the booking fee, but you do not provide the necessary or required information/documents for the delivery to take place.
- You select a driver and pay the booking fee but then decide that you'd like to change the pickup or delivery dates that were agreed upon, however your driver cannot accommodate your modified schedule.
If your shipment is not delivered for any reason, please contact support@citizenshipper.com to request a refund of the booking deposit. Please note: Upon receiving report of a cancelled contract/refund request, Citizenshipper will contact the other party and give opportunity for rebuttal/confirmation of cancellation. Any refunds will be processed after investigation of cancellation has been completed.
Comments
3 comments
Driver backed out
driver backed out no communication with me from driver
My 1st driver and I set up all necessary details of the shipment including that he wanted cash on delivery. At that point I wired money for payment to the delivery address. The driver then backed out without informing me that he would not be showing up for pickup. When I tried to contact him I received no communication at all. I need a refund for this transaction. I attempted to book again with another driver and paid the booking fee. After booking, the driver informed me that he required payment upfront which I would not and had not agreed to as the money for payment is already at the delivery address. I immediately informed the driver that the transaction would have to be canceled. I need refunded for both attempts at shipment. I am willing to attempt to use your services again but not until these disputes have been resolved.
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