If your driver fails to make delivery as agreed, you might want to request a refund of the CitizenShipper booking fee. Here are several examples of circumstances under which you could claim a refund.
You're eligible for a full refund of your CitizenShipper Booking Fee if...
- You book a driver and pay the fee, but they contact you later and claim they're having engine trouble.
- You book a driver and pay the fee, but they have a family emergency and cannot complete a shipment.
- You book a driver and pay the fee, but the driver fails to contact you.
- You book a driver and pay the fee, but they fail to show up.
You're not eligible for a full refund of your CitizenShipper Booking Fee if...
- You book a driver and pay the fee, but change your mind the next day.
- You book a driver and pay the fee, but decide to ship the item yourself.
- You book a driver and pay the fee, but then your friend offers to ship the item for you.
- You book a driver and pay the fee, but the item doesn't match your shipment listing, affecting the driver's ability to pick up or deliver it as agreed.
- You book a driver and pay the fee, but fail to provide the necessary information or documents for the delivery to take place.
- You book a driver and pay the fee, but then decide to change the agreed-upon pickup or delivery dates, and your driver cannot accommodate this modified schedule.
If your shipment is not delivered for any reason, please contact support@citizenshipper.com to request a refund of the booking fee. Upon receiving your canceled contract/refund request, we will contact the other party and seek their confirmation of the cancellation. Refunds will be processed only after our investigation of the cancellation has been completed.
Comments
5 comments
Driver backed out
driver backed out no communication with me from driver
My 1st driver and I set up all necessary details of the shipment including that he wanted cash on delivery. At that point I wired money for payment to the delivery address. The driver then backed out without informing me that he would not be showing up for pickup. When I tried to contact him I received no communication at all. I need a refund for this transaction. I attempted to book again with another driver and paid the booking fee. After booking, the driver informed me that he required payment upfront which I would not and had not agreed to as the money for payment is already at the delivery address. I immediately informed the driver that the transaction would have to be canceled. I need refunded for both attempts at shipment. I am willing to attempt to use your services again but not until these disputes have been resolved.
Hello,
If you ever need any help finding a new driver or want a refund, please message us at support@citizenshipper.com and we will take care of that for you!:)
Hello,
If you ever need any help finding a new driver or want a refund, please message us at support@citizenshipper.com and we will take care of that for you!:)
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