What other remedies are available if I can’t settle my dispute in the Negotiation Forum?

If requested, Citizen Shipper will provide a list of arbitrators, along with contact information, who are willing to arbitrate the dispute online. The decision of the arbitrator is legally enforceable in court. Citizen Shipper will not be involved in any arbitration, and will cease involvement in the dispute once the list of arbitrators is provided to the parties. If the parties choose not to participate in arbitration, either party may seek any available remedies at law, including the use of small claims court.