What other remedies are available if I can’t settle my dispute in the Negotiation Forum?

If requested, Citizen Shipper will provide a list of arbitrators, along with contact information, willing to arbitrate the dispute online. The decision of these arbitrators is legally enforceable in court.

Citizen Shipper will not be involved in any third-party arbitration, ceasing involvement in the dispute once the list of arbitrators is provided to the parties.

If the parties choose not to participate in arbitration, either party may seek any available remedies at law, including the use of small claims court.