We ask all of our new drivers to initiate a background screening before submitting quotes on any shipments. If the driver meets the following criteria, CitizenShipper will mark their profile as "verified."
• Zero felonies in the past five years.
• Zero felonies in the last ten years involving theft, or any violent crime.
• Zero DUI arrests within the last five years.
• No outstanding warrants for arrest.
Having all of our drivers verified gives many of our shipping customers confidence that their cherished possessions; and in the case of pets, loved ones, will be safe and well-cared for on their journey.
Our shipping customers get to know our drivers through images on profile pages and direct chat communication via their CitizenShipper dashboard. This exchange of information serves to make the entire experience of CitizenShipper, for both drivers and shippers, more personal.
When a new driver joins CitizenShipper, we request all the information required to perform a criminal background investigation. We don't actually perform the investigation until after the driver has won their first shipment.
Because we have a lot of drivers join the site, but only a fraction actually become active drivers, this help us keep our expenses down, as we grow our company.
When a driver wins their first shipment we submit the information to the company we work with (Clearstar) and we expect the results back in three business days or less.
In the past 12 months a very small fraction of background verifications have come back 'failed', so we are confident that the odds of the driver having a background check that would exclude them from using our site, are low.
If a driver does fail the criminal background check, we will inform you immediately, and either work with you to find a new driver, or refund your booking deposit.
We believe making business more personal is a fundamental step in creating strong, safe, and vibrant communities. Background screenings is an important first step that instantly gains trust and confidence and helps the communication between shipper and driver develop more quickly.
If you have ideas about how we can further engage drivers or shippers through the CitizenShipper platform, post them in the comments, or email [email protected] at any time.