We ask all of our new drivers to initiate a background screening before submitting quotes on any shipments. If the driver meets the following criteria, CitizenShipper will mark their profile as "verified":
• Zero felonies in the past five years.
• Zero felonies in the last ten years involving theft, or any violent crime.
• Zero DUI arrests within the last five years.
• No outstanding warrants for arrest.
Having all of our drivers screened gives many of our shipping customers confidence that their valuable possessions; and in the case of pets, loved ones, will be safe and well-cared for on their journey.
In addition, our screening includes:
Sex offender registry check
Global watchlist check
State criminal records check
National criminal records check
You can read more detail on what these checks involve here.
When a new driver joins CitizenShipper, we request all the information required to perform a background investigation. We don't actually perform the investigation until after the driver has won their first shipment. Checkr stores all the information we acquire and we do not store SSN's in our database. Checkr is accredited to store and handle this information safely and securely.
Because we have a lot of drivers join the site, but only a fraction actually become active drivers, this help us keep our expenses down, as we grow our company.
When a driver wins their first shipment we submit the information to the company we work with (Checkr) and we expect the results back in three business days or less.
In the past 12 months a very small fraction of background verifications have come back 'failed', so we are confident that the chances of the driver having a background check that would exclude them from using our site, are low.
If a driver does fail the criminal background check, we will inform you immediately, and either work with you to find a new driver, or refund your booking deposit.
We believe making business more personal is a fundamental step in creating strong, safe, and vibrant communities. Background screenings is an important first step that instantly gains trust and confidence and helps the communication between shipper and driver develop more quickly.
*PLEASE NOTE: Passing our background screening does not guarantee a drivers future behavior, and should be considered just one parameter to assist you in making a decision regarding hiring someone for your transportation job.
If you have ideas about how we can further engage drivers or shippers through the CitizenShipper platform, post them in the comments, or email email@example.com at any time.