All new drivers are required to submit their information for a background screening before being allowed to bid on any shipment. A driver must meet all of the following criteria for their profile to be marked as "CitizenShipper Approved":
- Zero felonies within the last five years
- Zero felonies within the last ten years involving theft or violence
- Zero DUI arrests within the last five years
- No outstanding warrants for arrest
Thoroughly screening all of our drivers instills confidence in our customers - they can rest easy knowing that their valuable possessions or beloved pets are safe and well-cared for on their journey.
In addition, our background screenings include:
- SSN validation
- Sex offender registry check
- Global watchlist check
- State criminal records check
- National criminal records check
Click here for more information on each of these checks.
Whenever a new driver joins CitizenShipper, we request that they submit all the information required to perform a background screening. The acquired information is sent on to Checkr, our partner company, fully accredited to store and handle this data safely and securely.
As soon as the driver wins their first shipment, Check initiates the background screening. We expect the results back in three business days or less.
In the unlikely event of a driver failing their background check, we inform the customer immediately and either work with them to find a more suitable driver or refund their booking deposit.
We believe making business more personal is a fundamental step toward creating strong, safe, and vibrant communities. Background screenings are essential to that process - they provide trust and confidence, allowing communication between shippers and drivers to run more smoothly.
*PLEASE NOTE: Passing a background check is not a guarantee of a driver's future behavior. The screening should be seen as just one additional parameter that informs your decision whether or not to hire a particular transporter.
If you have thoughts on how we can further engage drivers or shippers via the CitizenShipper platform, please feel free to post them in the comments. You can also email us directly at any time.