What Information Do We Collect and How?
We collect personal information from several different sources, including information you provide directly to us, when you use the Services, and from third parties.
Personal Information You Provide.
Account Information. When you sign up to use our Services, we collect the personal information you provide to us, including your name, email address, and mobile phone number. You may choose to share additional information as well, such as a profile photo, payment information, or saved addresses, and set up other preferences.
Driver Information. If you apply to be a Driver, we collect the personal information you provide in your application, which may include your name, email address, mobile phone number, profile photo, and physical address. While you may share additional information in your profile, such as driver’s license information, vehicle information, and auto insurance information, we do not collect that information. We may also collect the payment information you provide, including your bank routing numbers and tax information.
Communications. When you contact us or we contact you, post questions or reviews, or contribute to our blogs or CitizenShipper’s platform, we collect the information that you provide, including the contents of messages or attachments you send us.
Ratings and Feedback. When you rate and provide feedback about Shippers, Recipients, Drivers, or the Website, we collect all of the information you provide.
Job Applications. If you apply to be an employee with CitizenShipper, we will collect the information you submit to us, including your resume, contact information, and references.
Information We Collect When You Use the Services.
Usage Information. We collect information about your use of the Website, including pick-up and drop-off information, package details, date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Website, including the pages and content you view on the web site or app, and the dates and times you access the Website.
Information About Your Device. We collect information about the device you use to access the Website, including device manufacturer and model, operating system, the mobile browser you use, mobile carrier, device and advertising identifiers, IP address, and preferences and settings (such as preferred language and push notification settings).
Cookies, Analytics and Third-Party Technologies. We and our third-party service providers use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Website, including the technologies listed below:
Cookies. A cookie is a data file placed on your computer or mobile device when it is used to access our Website. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our Website and web pages.
Web Beacons. Web beacons are tiny graphics with a unique identifier (“1×1 GIFs” or “clear GIFs”), similar in function to cookies, and are used to track the online movements of web users. Web beacons allow us to understand how Users navigate our Website and what content is effective, which allows us to manage and improve the Website. We also use web beacon technologies to count Users of our Website, how many of the e-mails we send were opened and how many particular articles or links on our pages were actually viewed.
Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Website. They are temporarily downloaded onto your device from our web server (or from a third-party service provider), and are active only while you are connected to our Website. The code is deactivated and/or deleted after.
Information From Third Parties.
If you have signed up for Co-Branded Services (see below), CitizenShipper will receive information from our partner about you, the package you are sending, and delivery details. CitizenShipper will use any such information consistent with the terms of this Policy.
In the normal course of business, we may supplement the information we collect about Users with outside records from third parties, including governmental agencies and background check providers (for Drivers), financial service providers, and advertising providers.
How We Use Your Information.
To Provide and Operate the Services. We use your personal information to process your registration and to verify your information is valid and up-to-date, to respond to your inquiries, provide the services you request, process payments, and otherwise manage your account. We may also use your personal information to customize your experience with our Website, or to serve you content that is most relevant to you, and to enable you to participate in a variety of our Websites’ features such as sweepstakes and promotions and administer these activities. We may also use your personal information to investigate and resolve incidents in connection with the Website.
Improving the Services. We use your personal information to perform research, testing, and analysis; develop new products, features, partnerships, and services; prevent, find, and resolve software or hardware issues; and monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Consider Your Application for Employment. If you have applied for a job with CitizenShipper, we will use your personal information to consider your qualifications for employment.
We may also use your information as we believe to be necessary or appropriate for certain essential purposes, including:
- to comply with applicable law and legal process
- to respond to requests from public and government authorities, including public and government authorities outside your country of residence
- to detect, prevent, or investigate potential security incidents or fraud
- to facilitate the functionality of our website and mobile application
- to enforce our terms and conditions
- to protect our operations
- to protect our rights, privacy, safety or property, security and/or that of you or others
- to allow us to pursue available remedies or limit the damages that we may sustain.
When and How We Share Your Information With Third Parties.
We do not sell your personal information. To operate our Website, we may share your personal information with other Users, third parties, and service providers in the following ways:
User Content. Your member profile and information that you post or share, such as photos, reviews, comments, suggestions, questions about a Job, information about you or your experience, posts or comments on CitizenShipper’s blogs or community forums (collectively “User Content”), may be seen and shared with other Users of our Website or the public. You should therefore think carefully before deciding what information you share.
Information Shared Between Users. We provide some of your personal information, such as your first name, contact information, photo, and details about your package and delivery, to the Driver who bids on/accepts your Job, so that the Driver may contact the Shipper, facilitate pick-up and delivery, and so that you can track your package to the Recipient.
Third Parties Providing Services on Our Behalf. CitizenShipper uses third party vendors to assist in providing the Website to Users. We may provide these vendors with access to the following categories of personal information:
- personal identifiers, such as your name, address, email address
- location data
- financial information and any other payment information you provide us
- transaction information, such as ride information, Driver/Shipper statistics and feedback, and Driver/Shipper transaction history
- Internet or other electronic network activity information, such as IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers
We disclose this information for the following business purposes: design and/or operate the Website, track our Websites’ analytics, process payments, assist in anti-fraud and security measures, help us provide customer support and geo-location information to our Users and to provide advertising services to CitizenShipper. Third parties enable us to provide many administrative services, including sending you special offers and targeted advertisements, hosting our job application form, performing technical and maintenance services, database management, web analytics, and other administrative services.
Google Analytics. CitizenShipper uses Google Analytics Display Advertising, including Remarketing, Google Display Network Impression Reporting, the DoubleClick Cookie and/or Google Analytics Demographics and Interest Reporting to target and serve ads based on your past visits to our website, to gather information about the success of ad impressions and our Users’ interactions with ad impressions, measure and research the effectiveness of CitizenShipper’s features, offerings, advertisements, and email communications (by determining which emails you open and act upon) and other uses of ad services related to visits to our site. In conjunction with these features, your web browser automatically sends certain information to Google when you visit our site or use the app. To see how Google uses your information go to How Google uses data.
Sweepstakes, Contests and Promotions. From time to time CitizenShipper may offer sweepstakes, contests, and other promotions (“Promotion”) that require registration. Each Promotion may contain specific rules and requirements, which will be disclosed to you at the time of sign-up. If you choose to enter a Promotion, your information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
Legal Reasons. We may access, use, preserve, transfer and disclose your personal information to government, law enforcement officials and/or private parties as we reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; to protect the safety, rights, property or security of CitizenShipper, our Website or any third party, including you; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity we reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
Investors and Affiliates. We may share your personal information with current, future and prospective individual investors or with our parent, subsidiaries and affiliates for internal reasons, including, during the course of any due diligence process.
Business Transfers and Financings. We may disclose and transfer all your information to a prospective or subsequent owner, co-owner or operator of the Website or applicable database or in connection with a financing, corporate merger, consolidation, restructuring, the sale of substantially all of our assets or other corporate change.
Your Rights and Choices Regarding Your Information.
Emails. You can unsubscribe from marketing-related emails by clicking the “Notifications” link at the bottom of any message. The link will bring you to your notification settings where you can unsubscribe. We will still send you transactional and administrative emails about your use of the Website and your account.
Text Messages. You can opt out of text messages by contacting support@CitizenShipper.com, changing your account settings, or replying STOP from the mobile device that received the message.
Targeted Advertising. If you would like to opt out of any targeted advertising from us, please access the NAI Opt-Out Page. Please note that this will opt you out of targeted ads from all participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.
Note that in order for behavioral advertising opt-outs to work on your device, your browser must be set to accept Cookies. If you delete Cookies, buy a new device, access our Website from a different device, login under a different screen name, or change web browsers, you will need to opt-out again.
Cookies. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Website.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. CitizenShipper does not currently support Do Not Track requests because there is no standard interpretation or practice for such signals.
Modifying Your Account Information. You can review and modify certain account information by logging in to your account settings and profile.
User Content. To request removal of your User Content, please contact us through support@CitizenShipper.com. We will make reasonable efforts to remove your User Content as requested.
Closing Your Account. You can cancel your User account by contacting us at support@CitizenShipper.com. Even after you close your CitizenShipper account, we will retain certain of your information (including geo-location, trip history, credit card information and transaction history) as needed to comply with our legal, regulatory and contractual obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card company), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively.
The California Consumer Privacy Act provides some California residents with the additional rights listed below.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
(1) The categories of personal information that CitizenShipper collects, uses, discloses, and sells, as applicable;
(2) The categories of sources from which personal information is collected;
(3) The business or commercial purpose for collecting or selling (if applicable) the personal information;
(4) The categories of third parties with whom we share personal information; and
(5) The specific pieces of personal information that we have collected about you.
Right to Delete. You may request that CitizenShipper delete your personal information. Note that deletion requests are subject to certain limitations, for example, we may keep information as required or permitted by law and/or our contractual obligations. We may also keep transaction history and information needed to process future transactions, certain account-related information (as noted above in Closing Your Account), and to facilitate User requests.
Submitting a Request. California residents can submit a request to access or delete their personal information by emailing us at support@CitizenShipper.com. Please include your full name, email address, and the phone number associated with your CitizenShipper account, along with the type of request you are making, so that we can process your request most efficiently.
You have the right not to be discriminated against if you exercise your California privacy rights.
Other Things for You to Know.
Children. Our Website is not directed toward minors and no one under 18 is allowed to register with or use the Website. If we discover that we have inadvertently collected personal information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor and believe he or she has disclosed personal information to us, please contact us at support@CitizenShipper.com.
Security. All personal information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to CitizenShipper is done at your own risk.
GDPR Compliance. The GDPR applies to any business that offers products/services to citizens of the EU, and/or collects personal information from citizens of the EU. CitizenShipper is set up to exclusively to service citizens located in the United States of America and Canada, therefore it does not serve any business purpose to EU citizens and is not subject to GDPR.