Privacy policy

CitizenShipper is committed to protecting your privacy. To that end, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The information we collect

This notice applies to all information collected on the citizenshipper.com website. In some cases, we collect personal information to assist in the facilitation of a user's objectives on our site. The information collected includes names, addresses (IP, email, or physical), phone numbers, browser types/versions, geographic location, viewed pages, and more. 

This website uses Google Ads

This website uses the Google Ads remarketing service to advertise on third party websites, google.com included, to our site's previous visitors. This could mean that we advertise to previous visitors who haven't completed a task on our site; for example, using the contact form to make an inquiry. This could be in the form of an advertisement on a search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on their user's previous visits to the CitizenShipper website. Any data collected this way will be used in accordance with our own privacy policy as well as Google's privacy policy.

CitizenShipper also collects potentially personally-identifying information through Google Analytics. The analytics feature implemented is based on Display Advertising (e.g., Google Display Network Impression Reporting, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.

CitizenShipper will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless CitizenShipper has robust notice of the merger, and the user's prior affirmative consent (i.e., opt-in). CitizenShipper also collects potentially personally-identifying information such as Internet Protocol (IP) addresses for logged in users.

The way we use information

We have a legitimate interest in running a successful and efficient business, providing you with content and services. All the information we collect, both on its own and combined with other data, is used for the following purposes:

• To provide the requested services to you
• To provide you with useful content
• To ensure the proper functioning of our services
• To offer and improve our services
• To provide you with requested information or technical support
• To facilitate your movement through our websites or your use of our services
• To do a better job of advertising our services (with your consent as required by applicable law) 

We only share non-identifying information with our advertisers. 

We will, on occasion, send you information regarding important upgrades to CitizenShipper functionality.

We will also send you information on any contracts in your area that you may be interested in bidding on.

GDPR compliance

The GDPR is a legal framework introduced by the European Union on May 25, 2018, an updated version of the Data Protection Directive. 

This law is designed to accomplish two main things:

1. Unify the current data protection privacy laws throughout the EU, and
2. Enhance the rights of EU citizens to protect their personal information

The GDPR applies to any business that offers products/services to citizens of the EU, and/or collects personal information from citizens of the EU.

Since CitizenShipper is set up to exclusively service citizens located in the United States of America and Canada, it does not serve any business purpose to EU citizens. 

How to contact us

Should you have questions or concerns about these privacy policies, please feel free to contact us by emailing our support team.