How do I initiate a dispute? Richard Obousy August 21, 2019 16:26 Updated Follow Simply email our support team to inform us that you'd like to initiate a dispute. A representative will commence the dispute resolution process with you within one business day. Related articles Refund policy How can I contact CitizenShipper? About dispute resolution services How does the CitizenShipper ODR process work? What is Online Dispute Resolution (ODR)? Comments 5 comments Sort by Date Votes Hannahfletcher208 May 06, 2017 00:04 We need someone taken off of this site by the name of Hussein rashad who was supposed to ship our dogs. We got a call from animal control telling us our dogs have been sitting in a hot car for a week now in the same state we left them in and he was supposed to be here 4 days ago to drop them off. Please don't let this man stay on your site and do this to another animal. He is NOT trustworthy and asked for money up front as well. Please get back to me as soon as possible. My email is email@example.com cell phone: 208-570-1242 0 Permalink jarstr24 November 08, 2017 02:29 Is this website a complete fraud? 0 Permalink Matthew Coleman August 08, 2019 12:53 Hello, No we are not a fraud:) Feel free to check out our reviews on Facebook, Google, Sitejabber, and even the BBB. If you suspect a driver is not being ethical or may be a possible scammer, please message us at firstname.lastname@example.org and we will lock their account and open up an immediate investigation. We do our very best to only provide quality drivers and absolutely do not allow possible animal mistreatment, stealing, or scamming. 0 Permalink Anita Hyche August 17, 2019 04:17 Listen up folks. I had a customer pay to have a pup delivered, a very expensive pup. SJES WORTH $2000.00. . She should have been there 2days later. She's not there. It was from Antioch TN to Colorado. The drivers that showers up aren't responding. Where is the dog? It's a female Weimaraner and she was very much needed where she was going. I expect the dog found and brought back to me or taken to the new owner NOW! AND I DON'T CARE IF YOU DRIVE ALL NIGHT TO GET HER TO TH NEW OWNER. WHAT KIND OF SCAM IS BEING RUN HERE? I HAD A DRIVER NAMED TOBEY DO A GREAT JOB! NOW YOUR COMPANY HAS LOST A LIVING ANIMAL? FIX THIS. THE VETERAN THAT NEEDS. DOG FOR HIS HEALTH AND HE AND THE DOG ARE BOTH BEING HARMED BY THIS. MY PHONE NUMBERS ARE 615-202-1683 And 615-399-3338. Email is email@example.com and firstname.lastname@example.org. Use both of the emails to respond. Find that dog! That vets life may depend on it and his blood is on your heads. Yes, seriously. No exaggeration!. 0 Permalink Matthew Coleman August 17, 2019 14:44 Hello,We are so sorry to hear about this. This kind of behaviour is not tolerated and will be addressed accordingly. We have reached out to via email@example.com to find out more info. We are going to do everything we can to make sure your dog gets home safe and sound and as soon as possible! 0 Permalink Please sign in to leave a comment.