How do I initiate a dispute? Richard Obousy April 24, 2015 18:10 Follow Simply email our support team to inform us that you'd like to initiate a dispute. A representative will commence the dispute resolution process with you within one business day. Related articles How can I contact CitizenShipper? Refund policy About dispute resolution services CitizenShipper Booking Assurance Guarantee What other remedies are available if I can’t settle my dispute in the Negotiation Forum? Comments 0 comments Article is closed for comments.