Sometimes plans change, and you might need to cancel a shipment after booking a driver. We understand and sympathize! That's why there's no fee owed to the driver if the shipment is canceled 72 hours before the agreed pickup time.
For shipments canceled within 72 hours of pickup, there is a small cancelation fee - by this time the driver might be on the road, having already invested time and resources. The fees are as follows:
Canceled 48-72 hours before pickup: $50 cancellation fee owed to the driver
Canceled 24-48 hours before pickup: $100 cancellation fee owed to the driver
Canceled 0-24 hours before pickup: 50% of the originally agreed fee owed to the driver
Cancelation fees can typically be paid via PayPal, credit card, or other methods.
For more information, please contact our support team.