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Cancelling Shipments Once You've Booked a Driver

Richard Obousy -

We understand that sometimes your plans change, and that you may need to cancel a shipment after you've selected a driver and paid the CitizenShipper reservation fee. 

That's why there's no fee owed to the driver if shipments are cancelled within 72 hours of the agreed pickup date. 

For shipments cancelled less than 72 hours to the pickup time, there is a fee due since the driver can often be on the road and may have already invested time, gas and hotel expenses for your pickup. 

The following are the cancellation fees due to the driver if shipments are cancelled with less than 3 days to the pickup date. 

48-72 hours to pickup: $50 cancellation fee owed to driver

24-48 hours to pickup: $100 cancellation fee owed to the driver

0-24 hours: 50% of the agreed final fee

Drivers can often be paid via paypal, credit card or other methods. 

 

 

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