Most shipments go smoothly on CitizenShipper. Sometimes, though, disputes can arise, often due to miscommunication between the drivers and the shippers.
Please take the time to go over the following and ensure a smooth experience for you and your customers.
Most drivers and shippers discuss payment prior to the actual booking. However, if you've not yet discussed this, make sure that both you and the customer are absolutely clear on the payment arrangements. Will you be paid on delivery? Half upfront? Have you requested the full amount upfront?
Making sure that there are no surprises decreases the odds of the transaction falling through.
Also, be sure to agree on the methods of payment with the customer. Will you be expecting cash, a check, credit card, or some other form of payment? Discussing this ahead of time is crucial.
We strongly recommend that these discussions are kept on the CitizenShipper message platform, so that you'll have a record of anything the customer has agreed to, should any dispute arise.
When initially listing a shipment, some customers set an approximate date of delivery, instead of specific ones. Be sure to discuss their exact expectations on pick-up and drop-off dates.
When placing a bid, simply check with the shipper if the delivery dates they've listed are set in stone, or simply their preferred time frame for the shipment.
The customer you're communicating with via the CitizenShipper platform may or may not be the person you'll be meeting at the pick-up or drop-off location. Almost always, there will be a third party involved on one side or the other.
Be sure to obtain the third party's contact information, and get in touch with them when necessary. If they're a part of the transaction, they need to be kept in the loop as well.