Most transportation jobs are completed with no issues at all, but there are a few things that you can do to make sure that the transaction goes through smoothly.
The first step would be to familiarize yourself with the shipping process, so you'd know what to expect. But if you already have a general idea of how these things work, read on for tips on specific issues!
Agree on payment details before booking a driver
Before you hire a driver, be sure that you are both clear on the specifics of the payment. This includes not only the amount but also answers to the following questions:
- Will the driver be paid in cash, check, credit card, PayPal or some other method?
- Will the payment be made on delivery, on pickup, or half-and-half?
CitizenShipper does not recommend paying via Moneygram, Western Union, or other forms of direct money transfer. These are fundamentally untraceable transactions which prevent you from claiming a refund if anything goes wrong. Instead, it's safer to rely on credit card vendors, PayPal, and other payment processors with built-in disputation tools.
Provide the contact information of everyone involved
As the shipping customer, you might be present at both the pick-up and drop-off locations. But more often than not, there is a third party involved too. For example, you might want your shipment delivered to a friend or family member at the destination.
Once you've booked a driver, be sure to provide them with the contact information of anyone else involved in the transportation process. The transporter will need to coordinate with them too, and ensuring they are in contact maximizes the chances that the transportation will go hiccup-free.
Be very clear on dates and times
When you list a transportation job on CitizenShipper, we ask that you input your preferred date for pick-up and delivery. Drivers are informed of your stated time frame and plan their jobs around them.
We understand that some customers are more flexible than others, but please be very clear when talking to drivers. The dates of pickup and delivery should be stated as clearly as possible.
Ideally, you would have this conversation with the driver on the CitizenShipper messaging platform, before booking them. This makes sure that there's a digital record on hand, which is always a good idea.
Communicate with your driver
After you book a driver, you'll both receive each other's contact information. Drivers often take the initiative to get in touch with you after being hired for a job. If you don't hear from the driver soon, they may be in the middle of another job.
Feel free to reach out to them by text message, or email them and introduce yourself. For a transportation job to run smoothly requires both parties to communicate well with each other.
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