We understand that occasionally things don't go according to plan. We also understand that two parties may not completely agree on the details of the events.
If you receive a review that you believe is not an accurate reflection of what happened please contact us at firstname.lastname@example.org
We will temporarily remove a review while we investigate the situation and obtain both sides of the story. Depending on the outcome of the investigation we will either re-post the original review, remove the review entirely, or agree with the shipper on a modified review that is a more accurate reflection of events.
What to read next
For more information on the importance of positive feedback, see our driver rewards article (2-min read).
For broader guidelines, see the Knowledge base section of our Help Center.