Trust is at the core of the transportation business – no trust, no business.
It's critical that you do all you can to ensure that your profile appears trustworthy to potential customers.
The Verification settings screen is a great place to start. It allows you to verify the details listed on you and your business. Currently, the only verification you can set is our Security check – but more are on the way.
Before placing bids on shipments or communicating with prospects, we require all drivers to submit their information for a background check. For more details on this, please consult our Background Screening article.
This step is optional, but we strongly recommend that all drivers registered with the USDA click the Start verification button and verify their registration so it can be officially recognized by CitizenShipper. For more details on this, see our update on USDA registrations.
We're in the process of offering additional verification settings that’ll make your profile stand out from the crowd. Let us know if you have a certificate or license that you'd like customers to know about.
Don't forget that trust is built (or lost) at every stage of communication. Details matter! The photos you upload, the spelling and grammar you use, the way you treat people and handle issues — all these can impact your review score and your reputation.
What to read next
For advice on making your first steps on the CitizenShipper platform, see Getting your bearings.
For advice on winning shipments, see Bidding and payments.