When you register as a transporter on CitizenShipper, you’re put on a free account. This gives you as much time as you need to explore the shipments and set up your profile.
To communicate with customers, you’ll need to upgrade your account. You can do this by going to Billing Settings.
By upgrading your account, you enter our 3-month free trial period. This grants you access to all the available features of the service, at no charge. The Billing Settings screen shows exactly when the trial will expire:
Once your free trial period is at an end, the service will automatically enter a standard paid plan with monthly billing. Don’t worry about missing the date — you will be notified of the upcoming invoice.
Changing card details
To change the card which is billed each month, go to Billing Settings and click “Change card”. This allows you to either enter new credit card details or update the info for your existing card.
Once you’ve saved your changes, all future charges will be made against this credit card. At the moment, it’s not possible to use multiple cards on a single account.
You can see the full history of charges made to your account at any time. Just go to Billing Settings screen and scroll down to the Payment history section:
Pausing your subscription
If planning an extended vacation, dealing with family matters, or just taking a break, you can pause your subscription for up to a month at a time. No charges will be made while your account is paused.
Here’s what happens when you hit Pause on an active subscription:
- You can still access all the features of the service until your current billing cycle has ended. For example, if it’s Apr 5 and you’ve paid up until Apr 22, your subscription remains active until Apr 22, retaining all functionality until the scheduled pause starts.
- Once your current billing cycle is at an end, your subscription automatically enters the Paused state. While paused, you won’t be able to communicate with customers. In the above example, your current billing cycle ends on Apr 22, and your subscription is automatically paused until May 22.
- During the “paused month”, you can manually resume your subscription anytime. Note that as soon as you do, a new billing cycle is started and a new invoice is generated.
- If you don’t resume your subscription manually, it will automatically resume in a month. Going back to the example, the pause runs from Apr 22 to May 22. At the end of this period, the subscription is reactivated and a new invoice is posted to your account.
If you need any help, feel free to reach out to email@example.com and let us now.