In this short article, we go into details on what CitizenShipper is, and what we are not.
We are an online marketplace where shipping customers connect with independent transport contractors.
We are not involved in the actual transport of any animals or in the payment to the driver for services rendered. The shipping customer hires the driver, provides all transport requirements, and pays the driver directly, based on an agreed-upon, contracted quote.
Our site does offer, as a courtesy, best practices that shipping customers can utilize to gain insight on selecting a driver – all of whom pass a standard background check. Available information includes utilization of peer reviews, contract negotiations, existence of special certifications, self-reported experience or expertise, quote considerations and suggested actions to put payment protections in place.
In summary: CitizenShipper does not hire the contract transporter. The shipping customer does and is responsible for the selection made.
Shipping customers and independent contractor transporters utilize our marketplace to find each other and they do so only after agreeing to certain risks and limitations and to indemnify CitizenShipper as outlined in our Terms and Conditions.