At CitizenShipper, we continually explore new ways to enhance the customer experience for the shippers and transporters who use our site. All CitizenShipper drivers delivering a pet shipment are eligible for FirstVet veterinarian support to pet shipments - for both the transporter and the shipping customer.
This program provides our driver community with another tool to elevate the level of service they provide their customers.
Frequently Asked Questions
What is FirstVet?
FirstVet is an on-call, 24/7 veterinary video consultation service. They provide professional advice, treatment recommendations, and referrals to a nearby animal clinic by a licensed veterinarian.
How can FirstVet help me?
FirstVet provides an easy way to connect with a licensed veterinarian nearly instantly via their mobile app. The deep knowledge and expertise of the responding licensed veterinarians (averaging ~14 years of clinical experience), resolves approximately 65% of cases virtually without having to take the pet into a clinic.
In rare cases, a trip to the vet may be required during transport. FirstVet is ready and able to supply a prompt referral to a local emergency animal clinic for additional pet care.
Also, FirstVet provides the added bonus of peace of mind. Long-distance travel is taxing (for pets and humans alike), and having access to a licensed veterinarian along for the ride can help reduce anxiety for everyone involved.
Which conditions can Firstvet triage?
FirstVet’s licensed veterinarians can help you manage the pet's:
- Vomiting and Diarrhea
- Motion sickness
- Eye and Ear Problems
- Itching and Skin Problems
- Coughing and Sneezing
- Injuries and Other Accidents
- Fleas, Ticks, and Other Parasites
- Wellness Care
- Behavioral issues while on the road
Using FirstVet (for Selected Drivers Only)
FirstVet is easy to use:
Create an Account Here: CREATE MY ACCOUNT
NOTE: Use the email you have registered with CitizenShipper to create an account
Add a Pet
Create a pet every time you are transporting a new pet
Book an Appointment
Enter the name of the pet you’re transporting, any details you deem necessary, and pick a time slot.
NOTE: If prompted to select a “Partner”, select CitizenShipper so that you can unlock unlimited free consultations
Attend Your video Consultation
Before your appointment begins, the veterinarian will review the information and photos you have submitted. At the time you selected, open the app and the veterinarian will start the video call. All contacts and medical records are encrypted and secure.