At CitizenShipper, our goal is to keep expenses affordable and shipping services accessible to all.
To start with, you can list your pet free of charge - there's no listing fee to connect with drivers, receive their quotes, and negotiate the details.
Once you accept a quote from a driver, CitizenShipper adds a modest service fee on top of that. This fee scales with the driver's quote, as follows:
| Price | ||
| From | To | Fee |
| $0.00 | $50.00 | $28.99 |
| $51.00 | $106.00 | $33.99 |
| $107.00 | $160.00 | $43.99 |
| $161.00 | $213.00 | $53.99 |
| $214.00 | $267.00 | $63.99 |
| $268.00 | $320.00 | $73.99 |
| $321.00 | $374.00 | $89.99 |
| $375.00 | $427.00 | $99.99 |
| $428.00 | $481.00 | $109.99 |
| $482.00 | $540.00 | $119.99 |
| $541.00 | $603.00 | $129.99 |
| $604.00 | $666.00 | $139.99 |
| $667.00 | $728.00 | $149.99 |
| $729.00 | $791.00 | $159.99 |
| $792.00 | $854.00 | $169.99 |
| $855.00 | $916.00 | $179.99 |
| $917.00 | $979.00 | $189.99 |
| $980.00 | $1,042.00 | $199.99 |
| $1,043.00 | $1,105.00 | $209.99 |
| $1,106.00 | - | $219.99 |
Just remember, the fee does not come out of the driver's quote. It's a separate expense, calculated for you automatically as soon as you click "Book Driver”. You'll be able to review the breakdown of your expenses before making the final decision.
*Note, for dog shipping fees, starting April 18 2022, please see here.
Example
Let's say a driver quotes you $400 for the shipment. Looking at the table above, we see that this quote is in the $375-$427 price range, which means that the service fee is $99.99. So your total expense would be $499.99, our fee representing about 19% of that.
Here's a graph that illustrates this:
Your credit card would only be charged for $99.99 immediately.
You'd pay the remaining $400 as agreed upon with the driver (typically on delivery).
If you have any further questions or concerns about the CitizenShipper service fee, please don't hesitate to reach out to our customer support team!
What to read next
For more on finding your way around the CitizenShipper platform, see the articles on making payments (2-min read) and booking a driver (2-min read).
For a comprehensive overview of CitizenShipper policies, check out this section of our Help Center.
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