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  1. CitizenShipper
  2. For shipping customers

For shipping customers

How to list your shipment, go through the bids received, and choose the right driver.

Quick-start guide

  • The CitizenShipper customer interface
  • How do I list a shipment?
  • How do I book a driver?
  • How notifications work
  • How do I pay for my shipment?
  • How much does it cost to use CitizenShipper?

Dealing with drivers

  • How can I find out more about the drivers bidding on my shipment?
  • How do I know if a driver has bid on my shipment?
  • My driver doesn't have a whole lot of feedback. Is that a problem?
  • What does the driver background screening report on?
  • Modifying shipment details after receiving quotes
  • Drivers are interested, but all their bids are too high

Safety and security

  • Known limitations on background checks
  • Ensuring a smooth transaction
  • Prepping pets for transport: a checklist
  • Safe Communication: The benefits of staying on the platform

Knowledge nuggets

  • CitizenShipper Booking Assurance Guarantee
  • Keeping tabs on pets – here, there and anywhere – including transport!
  • How CitizenShipper streamlines the process of finding a pet transporter to hire
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