Terms and Conditions
Terms of service, privacy policies, and other legal information.
Terms of Service
Site Policies
- Account management policy
- Canceled shipments policy (for drivers)
- Canceled shipments policy (for shipping customers)
- Contact exchange policy
- Privacy policy
- Refund policy
Dispute Resolution
- About dispute resolution services
- What is Online Dispute Resolution (ODR)?
- How does the CitizenShipper ODR process work?
- Who can initiate the ODR process?
- If the parties reach a settlement, how will the terms be memorialized?
- How much does it cost to initiate ODR?