CitizenShipper Help Center Help Center home page
Submit a request
Sign in
  1. CitizenShipper Help Center
  2. Terms and Conditions

Terms and Conditions

Terms of service, privacy policies, and other legal information.

Terms of Service

  • CitizenShipper Pet Protection Plan Terms and Conditions
  • Driver Agreement and Terms of Use
  • Shipper Agreement and Terms of Use
  • Dispute Resolution Terms of Service

Site Policies

  • Shipper Referral Program Terms and Conditions
  • Driver Referral Program Terms and Conditions
  • Account management policy
  • Canceled shipments policy (for drivers)
  • Canceled shipments policy (for shipping customers)
  • Contact exchange policy
See all 10 articles

Dispute Resolution

  • About dispute resolution services
  • What is Online Dispute Resolution (ODR)?
  • How does the CitizenShipper ODR process work?
  • Who can initiate the ODR process?
  • If the parties reach a settlement, how will the terms be memorialized?
  • How much does it cost to initiate ODR?
See all 12 articles
CitizenShipper Help Center