Dispute Resolution
- About Dispute Resolution Services
- What is Online Dispute Resolution (ODR)?
- How does the CitizenShipper ODR process work?
- Who can initiate the ODR process?
- If the parties reach a settlement, how will the terms be memorialized?
- How much does it cost to initiate ODR?
- What kinds of issues with the transaction might prompt a request for ODR?
- Is the Respondent required to participate?
- What outcomes are possible from the ODR process?
- What happens if the parties do not agree to a settlement?
- What other remedies are available if I can’t settle my dispute in the Negotiation Forum?
- How do I Initiate a Dispute?
If you would like to initiate an online dispute resolution process for a shipment you've had trouble with, you can do so below. When you initiate our dispute resolution process an email will be sent to you with directions and next steps.
Initiate ODR
